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Shopping Bag Poetry Update

Yesterday I wrote about REI's poetry on shopping bags. After having posted my entry, I wrote to REI customer service to ask them about it. Here was the reply:

Hello Frank,

Thank you for your inquiry about the poetry written on our shopping bags.

The author is actually an REI employee that submitted his work as part of a fun company contest.

Best wishes for great outdoor adventures.

Kelly Z
REI Online Customer Service

I've written back, asked that my message be forwarded to the employee in question, and hope that he'll come here to receive credit and -- with luck -- share other poetry he has written.

By the way, REI's customer service department responded to my message in less than three hours. Ask yourself whether that would be true of the large businesses that you patronize, and then you'll know part of the reason that REI is such a wonderful success story.


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